Accessibility

Our commitment

Discover Your Fragrance is committed to making our website accessible to as many people as possible, including people with disabilities. We are not pursuing formal WCAG certification. Where practical, we use common accessibility guidelines (such as the Web Content Accessibility Guidelines) as a reference when designing and improving the site.

How we support accessibility

We design and build with accessibility in mind, focusing on clear structure, readable typography, and intuitive interaction. Our pages are responsive, support zoom on modern browsers, and avoid relying on color alone to convey information.

We aim to ensure key journeys can be completed using a keyboard, with visible focus states and clear form labels. Where motion is used, we respect reduced-motion preferences.

We also follow modern HTML practices and accessible patterns for interactive components to support broad compatibility across current browsers and assistive technologies.

Known limitations

We do our best, but some limitations may exist:

• The fragrance discovery experience relies on physical scent samples from the Discovery Box.
• Third-party services (such as payment processing) may have their own accessibility characteristics.
• Older browsers may not support all features or styling as intended.

Feedback and assistance

If you encounter a barrier or need assistance, we’d like to hear from you:

Email: [email protected]

Response time: We aim to respond within 2 business days.

To help us resolve issues quickly, please include:

• The page URL
• A brief description of the issue
• Your device and browser
• Any assistive technology you’re using (if applicable)

Further steps

If we can’t resolve your concern, we’ll help point you to the right resources in Belgium or the EU, depending on your situation.